These are our reservation policies, when you book with us you are accepting the following, to avoid any inconvenience please read the present document well, if you have any questions or complaints, contact us by email or any of our telephone lines.
Reservations can be made by Email and / or Telephone, The information requested by the user will be sent via email along with the account numbers to make the deposit of your reservation.
Once you have confirmed the user with your agreed deposit, the available services or spaces will be separated and the booking format will be sent via E-MAIL so that the user can fill in the information requested.
Once the form has been completed and sent via Email, the reservation is finalized
All cancellations and / or cancellations of services must be made with due anticipation to avoid inconveniences, at least 10 days in advance, otherwise they will be subject to penalty:
For last minute cancellation after requesting and confirming the service, 50% of the service will be charged for administrative expenses.
NO SHOW is considered as the group that does not appear at your service and 100% of the fee will be charged without claim or refund.
The tours offered by "Andean Culture Travel Agency" act by order and account of the client; means of transport are organized in your name, accommodation and other tourist services required, therefore we assume NO responsibility in case of incidents and / or accidents, losses or thefts, delays or interference from outside the company.
The Company is not responsible for illness, pregnancy or physical or mental impairment that could endanger the health or integrity of the passenger or third parties during the development of the contracted tour.
In this sense, The Company will NOT recognize any claim or refund for the aforementioned.
In this way, we request that you inform us prior to contracting our services the existence of any limitation of this nature, and thus be able to recommend specific services that consider the existing impediments.ANDEAN CULTURE TRAVEL AGENCY